Quality Services, Productive Solutions

At UNIS quality is a commitment, your customers always come first. We have built our entire Quality Assurance process around a unique framework for transforming customer insight into an accountable business advantage.

As a required first step in our partnership, we define the optimal impression the client wants the customer to have after each interaction. These definitions then become the guiding principles for quality monitoring efforts, training, incentive program development, customer/client satisfaction rankings and overall program goals.

By transforming standard call review data from an account and performance indicator perspective to a view of your customers satisfaction requirements, our clients can better understand their customers and develop marketing strategies to further their customer base.

Reinforced by a strong monitoring solution, quality scoring technology and an intense review process, UNIS provides a complete picture of the customer lifecycle, creating business intelligence solutions that allow clients a rare view into its customers needs.